THE UPTAKE OF E-GOVERNMENT IN THE ZIMBABWEAN PUBLIC SECTOR: A CASE OF THE MULTI AID SUPPORT ORGANISATION

Abstract

The advent of e-government within the public sector represents a transformative effort to enhance service delivery and foster citizen empowerment by increasing access to information. This paradigm shift underscores the potential for governmental institutions to become more transparent, responsive, and technologically aligned. This study investigated the primary determinants influencing the adoption of e-government initiatives, with particular emphasis on the challenges encountered during their inception and execution. A case study of the Multi Aid Support Organisation, the research revealed that although a basic level of computer literacy exists among both personnel and stakeholders, critical impediments remain. These include the rapid pace of technological evolution, insufficient implementation of strategic frameworks, and limited information communication technology proficiency. The findings highlight the necessity of reinforcing Public–Private Partnerships, improving competencies, expanding awareness of e-government platforms, and ensuring accessible infrastructure to optimise the uptake and operationalisation of digital governance.