A Critical Assessment Of The High-Performance Framework In The Ugandan Finance Sector

Abstract

The purpose of the study was to establish the levels of high performance in financial institutions in Uganda. The paper uses a sample comprising 10 financial institutions. The extent of high performance was evaluated using the following high performance organization framework factors: management quality, workforce quality, long term orientation, continuous improvement, openness and action orientation. It was established that financial institutions fare better statistically on all characteristics of high performance. Although openness and action orientation had low mean scores compared to the other factors, this could be attributed to the cultural background of the employees.  The paper can serve as a basis for financial institutions in Uganda to adopt the high performance organization framework, which could be the organizational model that organizations are looking for to achieve economic, environmental and social sustainability. Originality/Value: The paper tries to depict concern areas for high performance in the Ugandan finance sector. Past studied on HPOs may not be applicable to the unique nature of a developing country. The key limitation is that a small sample was used in the current study therefore, the findings may lack generalizability.

Keywords: High performance organization framework, Financial institutions, Uganda.